Startup Investor

Next Caller: Transforming Customer Service

Next Caller: Transforming Customer Service
By Andy Gordon
Date April 1, 2014
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Dear Startup Investor: I don’t know anyone who likes to talk with a call center. The most frustrating part? Wading through a slew of choices a pre-recorded voice puts to you before you reach a real honest-to-goodness human. Then that person asks for your name and membership (or credit card)…
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